Operations teams in regulated industries face a perfect storm of pressure: stricter regulations, rising customer expectations, and relentless cost targets. Team leaders have to juggle daily firefighting with strategic improvements, and traditional tools like spreadsheets, legacy BI, and heavy weight process mining lead to lack of confidence and missed opportunities.
Blink Ops helps leaders regain control and drive change with daily actionable insights. Teams can spot and address issues before they escalate. Where speed and accuracy directly impact customer satisfaction and compliance, an effective rapid response capability is crucial.
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Every organization and value stream is unique, but every operations team lives or dies by metrics. Blink Ops helps operations teams remain agile and effective, responding to changing business needs while maintaining alignment for all stakeholders.
Service
Delivery
Example metrics:
+ Customer Service Level
+ Grade of Service
Productivity& Cost
Example metrics:
+ Productivity
+ Throughput
+ Cost to Serve
Efficiency
& Speed
Example metrics:
+ Customer Service Level
+ Grade of Service
Quality & Compliance
Example metrics:
+ Customer Service Level
+ Grade of Service
Customer Experience
Example metrics:
+ Customer Service Level
+ Grade of Service
Organizations often struggle to implement operational excellence transformation programs, getting bogged down in spreadsheets, manual processes, and data challenges. Blink Ops transforms this journey, delivering improved outcomes at every stage of implementation.
What is Blink Ops?
Blink Ops is a visual management board designed to optimize casework in back-office operations, in industries like financial services. It empowers teams to streamline operations, track performance, and drive continuous improvement.
What is a Visual Management Board (VMB)?
A Visual Management Board is a core practice in Lean operations. It provides teams with an at-a-glance view of performance, enabling them to take swift and informed actions. VMBs also enhance visibility and control for management, aligning all team members in a value stream around shared goals. Blink Ops takes this practice to the next level, offering a digital, dynamic platform for operational excellence.
What is a daily huddle?
A daily huddle is a short, focused meeting where operations teams review performance metrics from the previous day, discuss actions to improve, and plan for the day ahead. By embedding Blink Ops into this ritual, teams can become data-driven, prioritizing the metrics that matter most and aligning their efforts with key business outcomes.
How does this compare to Process Mining?
Blink Ops and Process Mining serve different purposes. Blink Ops delivers daily actionable insights to operational teams and leaders, enabling them to make informed decisions and implement improvements in real-time. It's designed for ongoing, day-to-day use. Process Mining is typically conducted as a project-based analysis led by trained consultants. It involves investigating process performance over time to recommend high-level improvements. In essence, Blink Ops focuses on immediate action and operational alignment, while Process Mining offers deep-dive diagnostic insights for strategic projects.
Service
Delivery
Productivity
& Cost
Efficiency
& Speed
Quality &
Compliance
Customer
Experience
© TBD Pty. Ltd. 2024